FAQ

Pesaplus is a digital platform that provides loans after meeting all the requirements specified.

Pesaplus operates throughout the country (Tanzania) with headquarter in Dar es salaam.

In Tanzania, we support Vodacom, Tigo and Airtel. We hope to expand our coverage in the near future.

Pesaplus operates in Tanzania

You can reach out to our Call center representative via a call or text and will promptly give you the feedback.

We ask you to validate your mobile money account to ensure that it is a supported carrier and that it belongs to you. Click on the link from an android phone, and then click on the phone number labeled NOT VALIDATED that you wish to use as your Pesaplus phone number

At Pesaplus, we conform to the highest standards of data integrity. This means that you cannot change information that was previously used to process a successful loan application. We apologize for any inconvenience caused.

If you would like to delete your account, please make sure that you have repaid all of your loans and then write to us on the in-app chat or email us at [email protected] with your request.

Requirements are simple – all you need to apply is your National ID and mobile money account. We will also request access to the data on your phone in order to build your credit score.

If you don’t get accepted when you apply, don’t worry! Sometimes it may take several attempts to qualify for a loan. We encourage you to continue saving data on your phone and to reapply after the period stipulated.

We aim to process all loans within 24 hours. On average we process loans in less than 3 hours and hope to reduce that to a few minutes.

Pesaplus uses data from your phone as well as other sources to make a lending decision. To increase your chances of approval, please make sure to save the data on your phone, stay current with all other lenders, and correctly input your account details.

Applying for a loan is easy! After you have entered the Pesaplus website, all you need to do is sign up, navigate to the “Loans” option and simply select your desired amount and fill in your personal details, phone number and mobile money account details. Then after a few minutes review the loan will be credited into your account.

Our loan sizes range from Tsh 10,000 to Tsh 350,000. If you repay loans as scheduled, the amount that you can borrow will increase.

Unfortunately, you won’t be able to access a loan of a larger size. The fastest way to increase the amount you are eligible for is to build credit by making each repayment as scheduled.

At the moment, the highest loan amount we offer is Tsh 350,000 but this may increase in the future.

Interest rates are determined by a number of factors, including your repayment history with Pesaplus and the cost of lending for us.

Your loan offers are automatically determined by a number of factors. Even though it may not always increase immediately, it will increase over time as you continue to make all of your repayments as scheduled

Each loan amount is automatically determined by our systems each time you repay based on a number of factors. We encourage you to keep making your repayments as scheduled to increase your loan amount.

This information, as well as other loan details, are available on your personal account at https://pesaplus.co.tz/user/login. In case of any problems accessing your account, please contact us from 9am till 6pm on working days (Monday-Friday) through 0750011666 hotline.

You can easily check all loan details on your personal account at https://pesaplus.co.tz/user/login or contact us via phone number 0750011666 from 9am till 6pm on working days (Monday-Friday).

We try to make our service as convenient as possible. You can repay your loan Safe, easy and secured using Selcom Pay:

Dial *150*50*1# to pay directly from your mobile wallet or:

AIRTEL MONEY
Dial *150*60#
Choose 5 – Make payment
Choose 1 – Pay Merchant (All Networks)
Choose 4: Pay with Mastercard QR
Enter Amount
Enter 6104 8765
Enter PIN to confirm payment

TIGOPESA
Dial *150*01#
Choose 5 – Lipa kwa Simu
Choose 2 – Pay with Mastercard QR
Enter 6104 8765
Enter amount
Enter PIN
You can also pay with Tigopesa App

M-PESA
Dial *150*00#
Choose 4 – Lipa by M-Pesa
Choose 4 – Enter business number
Enter 123123 (as Mastercard QR business number)
Enter 6104 8765
Enter amount
Enter PIN

Halo-Pesa
Enter *150*88#
Choose 5 – Pay merchant
Choose 3 – Mastercard QR
Enter 6104 8765
Enter amount
Enter PIN

EZY PESA
Dial *150*02#
Choose 5 – Payments
Choose 1 – Lipa Hapa
Choose 2 – Pay with Mastercard QR
Enter 6104 8765
Enter amount
Enter PIN

T-PESA
Dial *150*71#
Choose 6 – Pay/Send money
Choose 2 – Mastercard QR
Enter 6104 8765
Enter amount
Enter PIN

AZAM PESA
Press *150*08#
Choose 4 – Bill payment
Choose 3 – Mastercard QR
Enter 6104 8765
Enter amount
Enter PIN

Press “Repay online” option on your personal account at https://pesaplus.co.tz/user/login and pay through Selcom Pay application.

If you do not receive confirmation from PesaPlus that your repayment was received within a few hours, kindly send us the transaction confirmation message you received and the number you used to make the payment via Whatsapp and by email [email protected]. We will follow up and update your account.

Yes, you can repay as early as you can.

If you overpay your loan on your last repayment, the amount will remain on your account and be applied on the repayment of your next loan.

Paying each loan by its due date allows you to build your Pesaplus credit and access larger loan sizes. Late repayments will affect your ability to get subsequent or larger loans. Late fees will also be charged on the outstanding loan repayment amount for some loans. If you are very late on your payments, we may report to the Tanzania Credit Authority.
If you are experiencing financial difficulties and can’t pay your loan, please contact us at 0750011666 to find the optimal payment solution.

Yes, you can do it by paying an extension amount which will put your debt on hold from increasing up to when that extension period is over.

On your personal account at https://pesaplus.co.tz/user/login, you can check if an extension option is available for your loan. Detailed information on the amount and prolongation term is also provided here. Please remember, it is necessary to pay the correct amount of extension, that is specified in the terms. If you have any questions, please contact us at 0750011666 from 9am till 6pm on working days (Monday-Friday).

Once you have settled your defaulted loan, you can write to us through the email or call us, and we will further advise you.

A Credit Authority collects credit information on individuals and provides repayment performance data to banks, lenders, and other businesses. They help promote financial inclusion and prevent over indebtedness.